Your 60 Second Communication Challenge
So here’s the thing. Someone important to you is behaving in a way that’s causing you a bother.
Here’s your 60 Second Challenge – use this 7-step formula to prepare your opening statement that lasts no more than 60 seconds.
Do make time to get this clear before opening your mouth!
I strongly suggest writing it down, not so it becomes a script but so that you’re clear in your own mind and heart about what’s really important to you, the issue and the person you’re speaking to.
- Name the Issue (describe the behavior that’s causing you the problem and how it’s impacting upon you)
- Select just one specific example that illustrates the behaviour or the situation you want to change
- Describe your feelings about the issue
- Clarify what’s at stake (In other words, name what’s important to you about this issue. What is at stake for you, for the relationship, for others in the family. N.B. Do use the words ‘at stake’)
- Identify how you believe you might be contributing to the issue (just 60 seconds for the whole delivery remember, so keep it brief!)
- Indicate your willingness to resolve the issue (it’s worth restating the issue as in step 1. N.B Do use the word ‘resolve’) nail place
- Invite the other person to respond (e.g. ‘I want to understand what’s happening from your perspective.)
The intention is to find a way forward that works well for all concerned, so listening is just as valuable as talking.
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